Investigating - We are currently investigating delays to SSL registrations & are working with our partners to identify the source of these delays.

Please contact support.tppwholesale.com.au for delayed provisioning of SSLs in the meantime while we work on a fix.

Apologies for any inconveniences this may cause and we appreciate your patience while we work on a resolution.
May 10, 11:14 AEST
Cloud Hosting Operational
90 days ago
100.0 % uptime
Today
Cloud Hosting Services ? Operational
90 days ago
100.0 % uptime
Today
Cloud Email Services ? Operational
90 days ago
100.0 % uptime
Today
cPanel Hosting Operational
90 days ago
100.0 % uptime
Today
cPanel Hosting ? Operational
90 days ago
100.0 % uptime
Today
cPanel Email Services ? Operational
90 days ago
100.0 % uptime
Today
Professional Email Operational
90 days ago
100.0 % uptime
Today
Office 365 Managed Exchange ? Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
Domain Name Management ? Operational
90 days ago
100.0 % uptime
Today
Control Panel ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internal Network ? Operational
90 days ago
100.0 % uptime
Today
External Network ? Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
International ? Operational
90 days ago
100.0 % uptime
Today
National ? Operational
90 days ago
100.0 % uptime
Today
Support Center Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Help Desk ? Operational
90 days ago
100.0 % uptime
Today
Ticketing & Email Support ? Operational
90 days ago
100.0 % uptime
Today
SSL ? Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 11, 2021

No incidents reported today.

May 10, 2021

Unresolved incident: SSL Registration Delays.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Completed - The scheduled maintenance has been completed.
May 7, 17:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 01:02 AEST
Update - Please be advised the start time for this maintenance has changed from 4pm AEST, Thursday May 6th to 1am AEST, Friday May 7th.
May 5, 19:47 AEST
Scheduled - Please be advised that we will be bulk transferring .ORG domains into the Key Systems accreditation (IANA ID 269) starting at 1am AEST, Friday May 7th.

This transfer will only include names from the Netregistry Wholesale Pty Ltd (IANA ID: 900) accreditation.

The transfer will primarily be out of business hours, but during that time there will be a short maintenance window where you will not be able to submit any kind of modification order for these domain names. You will be notified in the console if the order didn't go through. Registrations and transfers won't be impacted by this at all.

If your email address has not yet been verified, you will receive the registrant verification email after the transfer completes. If not approved within 2 weeks, please be advised the DNS will be suspended.

Kind regards,
Team
May 5, 13:21 AEST
May 6, 2021

No incidents reported.

May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 16:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 16:31 AEST
Scheduled - We have been alerted to a scam email that is being sent to .au registrants impersonating auDA, the .au domain administrator.

The email is requesting personal information including scanned copies of identification documents.

If you receive an email requesting this information, do not reply to it. Instead, please notify ACCC's Scamwatch (https://www.scamwatch.gov.au).

If you have already provided your personal details in response to this scam email, you will need to make a report to your state or territory police force.

auDA will only request this kind of material via us, your registrar.

https://www.auda.org.au/news/scam-alert-email-scam-targeting-au-registrants-20-april-2021
Apr 21, 14:24 AEST
Completed - The scheduled maintenance has been completed.
May 5, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 23:02 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 4, 15:35 AEST
Scheduled - Please be advised that we will be bulk transferring .MOBI and .INFO domains into the Key Systems accreditation (IANA ID 269) starting at 11pm AEST today, Tuesday 4th May.

This transfer will only include names from the Netregistry Wholesale Pty Ltd (IANA ID: 900) accreditation.

The transfer will be out of business hours, but during that time there will be a short maintenance window where you will not be able to submit any kind of modification order for these domain names. You will be notified in the console if the order didn't go through. Registrations and transfers won't be impacted by this at all.

If your email address has not yet been verified, you will receive the registrant verification email after the transfers complete. If not approved within 2 weeks, please be advised the DNS will be suspended.

Kind regards,
Team
May 4, 15:33 AEST
May 4, 2021
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021
Resolved - This incident has been resolved.
Apr 28, 14:23 AEST
Monitoring - We would like to inform you this issue has now been resolved however we will continue to monitor over the next 24 hours. In a small number of cases, we have identified that some customers have attempted to renew domains that were not due for renewal. We will contact these affected customers by email over the coming days and if payment has been made in error, refunds will be provided in full.
Apr 26, 17:24 AEST
Identified - Our platform engineers have identified the issue and are currently investigating a fix. More updates to follow. In the meantime please follow the advice we have previously posted regarding this issue.
Apr 26, 11:42 AEST
Investigating - We’re currently experiencing an issue with the following product:

- Domain renewals

It appears that has been a bug affecting a small number of domains, where renewal notifications have been sent out early than they should have been, you may notice the expiry date in the email is a different expiry date on the console and public whois.

You can check the correct expiry date by following this link https://theconsole.tppwholesale.com.au/reseller/execute/domain/administer?browse=

If you received an email within the last 24 hours where the expiry date is different from the console you can safely ignore the email

We appreciate your patience whilst our Platform Engineers look into this issue as a top priority. For regular updates, please visit our service status page.
Apr 26, 08:58 AEST
Apr 27, 2021

No incidents reported.