Identified - Following a major database change over the weekend of 21st May, a small number of clients are experiencing issues with managing different services. We have identified the core issue and are working to rectify this to ensure all clients can access and manage their services.

What's affected: Admin Console (small customer pool)
Products: All services within the affected accounts remain operational and unaffected by the database issue. However, this small pool of customers will be unable to manage their services while a fix is being deployed.

Please contact support via chat or ticketing by clicking here in the meantime.

May 24, 14:16 AEST
Cloud Hosting Operational
90 days ago
100.0 % uptime
Today
Cloud Hosting Services ? Operational
90 days ago
100.0 % uptime
Today
Cloud Email Services ? Operational
90 days ago
100.0 % uptime
Today
cPanel Hosting Operational
90 days ago
100.0 % uptime
Today
cPanel Hosting ? Operational
90 days ago
100.0 % uptime
Today
cPanel Email Services ? Operational
90 days ago
100.0 % uptime
Today
Professional Email Operational
90 days ago
100.0 % uptime
Today
Office 365 Managed Exchange ? Operational
90 days ago
100.0 % uptime
Today
Windows Hosting Operational
90 days ago
100.0 % uptime
Today
Windows Hosting Operational
90 days ago
100.0 % uptime
Today
POP Email Operational
90 days ago
100.0 % uptime
Today
VPS Hosting Operational
90 days ago
100.0 % uptime
Today
Console Degraded Performance
90 days ago
99.99 % uptime
Today
Domain Name Management ? Degraded Performance
90 days ago
100.0 % uptime
Today
Control Panel ? Degraded Performance
90 days ago
99.98 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internal Network ? Operational
90 days ago
100.0 % uptime
Today
External Network ? Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
International ? Operational
90 days ago
100.0 % uptime
Today
National ? Operational
90 days ago
100.0 % uptime
Today
Support Center Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Help Desk ? Operational
90 days ago
100.0 % uptime
Today
Ticketing & Email Support ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 26, 2022

No incidents reported today.

May 25, 2022

No incidents reported.

May 24, 2022

Unresolved incident: Admin Console (low impact) Product Management.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022
Completed - The scheduled maintenance has been completed.
May 21, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 09:00 AEST
Scheduled - Please be aware that on the 21st of May, there will be a scheduled outage on the TPP Reseller Console.

Start Time - 09:00am AEST
End Time - 23:00pm AEST

Services impacted:
TPP Reseller Console

This outage will not affect your services however, it will affect your ability to manage your services that require management from the Reseller Console.

Both scheduled outages will be conducted as the first steps in transitioning the ownership and management of the Reseller Console from the previous owner WebCentral to (a CentralNic Group PLC brand).

We would like to apologise for any inconvenience caused during this time.

Apr 20, 14:19 AEST
May 20, 2022

No incidents reported.

May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:00 AEST
Scheduled - Please be aware that on the 18th of May, there will be a scheduled outage on the TPP Reseller Console.

Start Time - 21:00pm AEST
End Time - 01:00am AEST

Services impacted:
TPP Reseller Console

This outage will not affect your services however, it will affect your ability to manage your services that require management from the Reseller Console.

We would like to apologise for any inconvenience caused during this time.

May 17, 10:43 AEST
May 18, 2022
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Completed - The scheduled maintenance has been completed.
May 14, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 09:01 AEST
Scheduled - Please be aware that on the 14th of May, there will be a scheduled outage on the TPP Reseller Console.

Start Time - 09:00am AEST
End Time - 17:00pm AEST

Services impacted:
TPP Reseller Console

This outage will not affect your services however, it will affect your ability to manage your services that require management from the Reseller Console.

Both scheduled outages will be conducted as the first steps in transitioning the ownership and management of the Reseller Console from the previous owner WebCentral to (a CentralNic Group PLC brand).

We would like to apologise for any inconvenience caused during this time.

Apr 21, 11:33 AEST
May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.