Update - To view the status on upgrades, please refer to the batch number status listed below:

Batch 1-32 - Complete
Batch 33-37 - Scheduled 27/11/2020
Batch 38-42 - Scheduled 30/11/2020
Batch 43-47 - Scheduled 1/12/2020
Batch 48-52 - Scheduled 2/12/2020
Batch 53-57 - Scheduled 3/12/2020
Batch 58 - Scheduled 4/12/2020

Note: the list above will be regularly updated as batches are updated, completed, or new batches are introduced. If one of your services fail to upgrade, no action is required and will be reattempted in a future batch.
Nov 27, 14:45 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 15:15 AEDT
Scheduled - As previously announced, TPP will be upgrading all existing legacy cPanel and WHM plans to our world-class lightning fast-infrastructure. These upgrades will take place in batches over the course of a couple of months.

The upgrades will commence 4/11/2020. Please refer to previous email communications to identify which of your services are subject to this upgrade.

If you manage legacy cPanel or WHM hosting plans (plans purchased before July 2020) and have not received any email communications about the upgrades prior to this status alert, please contact your account manager or contact us for more details.

Regards,
Team
Cloud Hosting Operational
90 days ago
99.89 % uptime
Today
Cloud Hosting Services ? Operational
90 days ago
100.0 % uptime
Today
Cloud Email Services ? Operational
90 days ago
99.78 % uptime
Today
cPanel Hosting Under Maintenance
90 days ago
100.0 % uptime
Today
cPanel Hosting ? Under Maintenance
90 days ago
100.0 % uptime
Today
cPanel Email Services ? Under Maintenance
90 days ago
100.0 % uptime
Today
Professional Email Operational
90 days ago
100.0 % uptime
Today
Office 365 Managed Exchange ? Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
Domain Name Management ? Operational
90 days ago
100.0 % uptime
Today
Control Panel ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internal Network ? Operational
90 days ago
100.0 % uptime
Today
External Network ? Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
99.98 % uptime
Today
International ? Operational
90 days ago
99.98 % uptime
Today
National ? Operational
90 days ago
99.98 % uptime
Today
Support Center Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Help Desk ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 29, 2020

No incidents reported today.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

Unresolved incident: cPanel and WHM Hosting Upgrades.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
Resolved - This incident has been resolved.
Nov 19, 19:53 AEDT
Monitoring - We are pleased to advise that the issue has been resolved. We will continue the monitor over the next few hours.

We appreciate your patience throughout this outage!
Nov 19, 16:03 AEDT
Identified - We have identified the issue and a fix is currently being implemented.

No ETA currently but we are confident that the issue will be resolved shortly.
Nov 19, 12:18 AEDT
Investigating - We’re currently experiencing degraded performance affecting customers customers using WHMCS for Domain Renewal.

Some users may experience trouble connecting renewal requests to our system via WHMCS.

We appreciate your patience whilst our Platform Engineers look into this issue as a top priority.
Nov 18, 16:48 AEDT
Nov 18, 2020
Resolved - This incident has been resolved.
Nov 18, 06:23 AEDT
Identified - The issue has been identified and a fix is being implemented.
Nov 17, 15:16 AEDT
Investigating - We’re currently experiencing a partial service outage with the following products and services:

- Cloud Email Services

Affected users will not be able to receive incoming emails that are hosted on our Cloud Platform.

We appreciate your patience whilst our Platform Engineers look into this issue as a top priority. For regular updates, please visit our service status page.
Nov 17, 15:15 AEDT
Nov 17, 2020
Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.