Monitoring - We would like to advise that a fix has been implemented by our server technicians and we are currently monitoring the results.
Apr 16, 14:40 AEST
Investigating - We are currently experiencing intermittent issues on a number of our cPanel servers. This is causing for some of our customer's websites and email services to not be loading correctly.

The cPanel servers that have been reported so far are:

awcp004.server-cpanel.com
awcp003.server-cpanel.com
awcp005.server-cpanel.com
awcp007.server-cpanel.com

We are investigating this issue as a priority, and will provide more updates when they are available.
Apr 16, 13:04 AEST
Cloud Hosting Operational
Cloud Hosting Services ? Operational
Cloud Email Services ? Operational
cPanel Hosting Operational
cPanel Hosting ? Operational
cPanel Email Services ? Operational
Professional Email Operational
90 days ago
99.67 % uptime
Today
Office 365 Managed Exchange Operational
90 days ago
99.67 % uptime
Today
Console Operational
Domain Name Management ? Operational
Control Panel ? Operational
Network Infrastructure Operational
Internal Network ? Operational
External Network ? Operational
DNS Operational
International ? Operational
National ? Operational
Support Center Operational
Live Chat ? Operational
Help Desk ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 26, 2019

No incidents reported today.

Apr 25, 2019

No incidents reported.

Apr 24, 2019
Resolved - After continual monitoring we are now confident that this incident is now resolved.
Apr 24, 16:58 AEST
Monitoring - A fix was implemented around 9:45am this morning and emails are now successfully being delivered to email accounts in cPanel.

We will continue to monitor these services to prevent any re-occurrences.
Apr 23, 12:00 AEST
Update - We would like to advise that our technicians are still working on the email issue. We understand that this service is crucial to your business, and we are working to get you back up and running as soon as we can.

A further update will be provided within the next couple of hours.
Apr 23, 09:39 AEST
Investigating - We would like to advise that some customers that are hosted on our cPanel servers are currently experiencing email delivery issues. Our technicians are aware and we are currently working on resolving this issue as a priority.

Further updates will be posted shortly.
Apr 22, 22:01 AEST
Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019
Resolved - This incident has been resolved.
Apr 16, 10:10 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 15:36 AEST
Update - We are continuing to work on a fix for this issue. Updates will be posted as soon as they are available. We appreciate your patience during this period.
Apr 15, 11:46 AEST
Identified - We are currently investigating an issue affecting customers with cloud email services, whereby they are unable to access webmail. This issue is being investigated as a priority and updates will be posted as they are available.
Apr 15, 09:54 AEST
Apr 14, 2019
Resolved - This incident has been resolved.
Apr 14, 11:52 AEST
Monitoring - We have resolved the cloud email issue, and customers are now able to log in again. We will continue to monitor the status of these services.

We appreciate your patience.
Apr 12, 18:32 AEST
Investigating - We are currently investigating an issue affecting customers with cloud email services, whereby they are unable to access webmail. This issue is being investigated as a priority and updates will be posted as they are available.

We appreciate your patience.
Apr 12, 15:56 AEST
Apr 13, 2019

No incidents reported.

Apr 12, 2019
Resolved - This incident has been resolved.
Apr 12, 14:19 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 13:36 AEST
Investigating - We are currently investigating an issue affecting customers with cloud email services, whereby they are unable to access webmail. This issue is being investigated as a priority and updates will be posted as they are available.

We appreciate your patience.
Apr 12, 09:55 AEST